In a concession to the growing controversy surrounding the iPhone reception issue 4, Apple Inc. (AAPL) Steve Jobs, said Friday that his company is “not perfect” and give you a case of “free” to all who bought the iPhone 4 clients as well as full refunds to the amount of “small” problems remain.
Although employment iPhone rigorously defended the action four years, said that Apple wanted to challenge the right of their clients. Offer a case without extending to September 30 and since Apple can not make enough where it will offer its customers a free business from other sources. “And if you’re not satisfied, even after getting a case, you can bring your iPhone back four in good condition for a full refund,” said Jobs. “We take care of everyone. We want all users to be happy – and if we can not make ‘em happy, give them a full refund.”
In his presentation, Jobs defended the four iPhone action, saying that other similar phones had reception problems and only a fraction of customers have returned the iPhone because of the four evils of the antenna. Jobs admitted, however, that the iPhone has been reduced by more than four calls of the iPhone 3G.
“We knew that if you took it [the iPhone 4] so the bars would go down a bit – like any other smart phone,” Jobs said during the press conference, according to a blog live from gdgt. “It’s a challenge to the entire industry, and we hope to contribute in this regard in coming years.
He said Apple has sold over 3 million iPhone 4 in the first three weeks of its availability. But only a fraction of customers have complained about the issue of the antenna, saying, “half of one percent,” wrote Apple about the problem, and only “1.7 percent” of customers have returned the phone.
iphone 4 case
“There seems to be a good idea if you touch your phone a certain way, and the bars down,” said Jobs. “But one of the first things we learned: it is certainly not unique to the iPhone.” In his presentation, and before announcing its settlement, Jobs said that the holding of other smart phones can degrade the signal, the use of models from HTC (2498.TW), Samsung (005930.KS) and BlackBerry (RIM) examples.
“You know exactly where not to keep it,” Jobs said the iPhone 4. “We screwed up our algorithm.
Jobs said Apple has spent “more than 100 million dollars on our antenna test facility for the past five years, we have 18 Ph.D. scientists and engineers made some very advanced antenna design.”
Jobs acknowledged that the issue of the antenna has been a challenge for public relations society, but things do justice to its customers “that drives us. When we have this kind of problems and people criticize us, we take it very personally “she said,” Maybe we should have a wall of public relations people to insulate, but he did – that our users have a problem, we have a problem. ”
The defective antenna has plagued four iPhone since its launch in late June reported almost immediately Bloggers signal degradation on the finger or palm to cover the slot in the phone’s antenna. Then Monday, Consumer Reports has added considerable fuel to the latent issue, as he said he could not recommend the iPhone 4 until Apple has fixed the reception problem.
Shortly after the question was raised, Apple began telling users to keep the iPhone four and blamed a software glitch. Neither approach appeases customers, in fact, it has led to widespread criticism of Apple. On Tuesday, the head of a growing controversy over 5 billion dollars of Apple in global market.
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Uhuh, this is getting bad for apple. Hope they can sort it out soon.
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Has any person at this point frankly experimented with the iphone 4? How are the functions? I must say i would like to get one for myself yet I’m real hesitant concerning antenna matter. Any idea if Apple’s going to fix it?
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